Our approach to quality
Understanding patient and staff needs, assessing satisfaction with services and using resources efficiently underpin the quality policy. The source text aims for dependable services delivered by competent teams, compliance with legislation and continual improvement.
Our principles
- An evolving institutional structure.
- Prioritising occupational health and safety.
- A sense of responsibility.
- Respect for patient and staff rights.
- Continuity and accessibility of services.
- Equity in services.
- Respect for society, the environment and the law.
- Universality, contemporary practice and innovation in health.
- Evidence-based, quality and efficient services.
- Kindness, compassion and respect for human dignity.
- Reputable, honest and dependable services.
How is improvement monitored?
- Coordination of Healthcare Quality Standards work and monitoring institutional goals.
- Carrying out self-assessments and reviewing safety reports.
- Coordination of risk-management activities.
- Reviewing patient and staff surveys, improvements and feedback.
- Managing quality documents, monitoring indicators and participating in committee work.
Source records are retained; wording and section organisation are simplified for readability.
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