Patient and visitor guide

Your first visit

What to prepare before your appointment and ask at registration.

Preparing for tests

No single preparation rule applies to every test. Ask for instructions for your own procedure.

Fees and insurance

Questions to clarify coverage, approval and possible payments before receiving care.

Partner institutions

Search for your union, employer or membership organisation. Ask the hospital about current agreement terms before your visit.

Access and communication support

Tell us in advance about needs that could make your visit and communication with the care team easier.

Contact and directions

Address, directions and ways to reach the hospital.

Admission and discharge

What to clarify with your care team, from admission preparations to going home.

Visiting guidelines

Visiting hours, visitor limits and intensive care arrangements.

Information for companions

Permission to stay, everyday needs and safe support.

Patient rights and responsibilities

Information, privacy and ways to raise concerns.

Frequently asked questions

Answers about appointments, the portal and visiting the hospital.

On-duty pharmacies

Patient surveys

Your feedback

Share your experience, suggestion or complaint. Add contact details if you would like a response.

Incident reporting

Report an incident affecting patient or staff safety, or a risk identified before it occurred. You do not need to share your identity.