Emergency department
In an emergency, the priority is to reach appropriate help without delay. Learn how assessment is prioritised in the emergency department and what information you can give the team.
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In an emergency, the priority is to reach appropriate help without delay. Learn how assessment is prioritised in the emergency department and what information you can give the team.
When you should not wait
For a life-threatening situation, severe shortness of breath or loss of consciousness, do not wait for an online appointment or a callback from the hospital; call 112.
Emergency assessment
For sudden illness and injury, the reason for seeking care and vital signs are assessed.
Prioritisation
Triage determines the assessment order according to each patient’s medical urgency.
Tests and treatment
Necessary investigations and treatment are planned according to examination findings.
After assessment
Depending on the situation, discharge, observation, admission or transfer to another centre may be considered.
Steps when seeking care
- Arrival and initial assessment: Tell the healthcare team your symptoms and when they began.
- Care according to urgency: Order is not determined by arrival time alone. Tell staff immediately if your condition changes while waiting.
- Instructions before leaving: If discharged, make sure you understand instructions, follow-up and when to return.
Share information without delaying help
- If known, tell the team about medicines, allergies and important conditions.
- Explain when and how the event began.
- Do not delay emergency help to prepare documents or belongings.
Do I need an appointment for the emergency department?
Emergency assessment is not arranged through a routine outpatient appointment. In a life-threatening situation, call 112 for help.
Why was someone who arrived after me seen first?
Priority is determined by medical urgency. Tell staff about any new symptom while waiting.
Does every visit result in admission?
No. The next course of action depends on the assessment; ask about the next step before leaving.
Emergency help
In an emergency, do not wait for an online appointment or a callback.
Call 112This information is general and does not replace individual diagnosis or treatment advice. Discuss your own situation with your healthcare team.