Frequently asked questions

Answers about appointments, the portal and visiting the hospital.

How can I book an appointment?

Choose your doctor on the appointment screen and view availability. Call 444 1 349 for doctors without online booking or if you need assistance.

Where can I manage my appointment?

Sign in to your patient portal account to view appointments and available actions. If you have a password or access problem, use the portal’s help options.

Where can I find visiting hours?

The visiting guidelines page lists ward and intensive care hours separately. Confirm with the relevant ward before visiting, as restrictions may depend on the patient’s condition.

Can a companion stay?

The doctor decides whether a companion is needed. Nev’s source policy allows one companion outside intensive care if there is no medical objection. See the companion information page for details.

How can I check my institution’s agreement coverage?

Find your institution on the partner institutions page. Contact the hospital about current validity, coverage for relatives, fees and exclusions; being listed is not a guarantee of coverage.

How do I get to the hospital?

Use the address and map link on the contact and directions page. Airport/bus station distances and journey times from the old website are not repeated because they have not been verified; plan using current directions.

The content was prepared by simplifying source information and combining repetitions.

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