Frequently asked questions
Answers about appointments, the portal and visiting the hospital.
Translation draft · Not yet approved by the hospital.
How can I book an appointment?
Choose your doctor on the appointment screen and view availability. Call 444 1 349 for doctors without online booking or if you need assistance.
Where can I manage my appointment?
Sign in to your patient portal account to view appointments and available actions. If you have a password or access problem, use the portal’s help options.
Where can I find visiting hours?
The visiting guidelines page lists ward and intensive care hours separately. Confirm with the relevant ward before visiting, as restrictions may depend on the patient’s condition.
Can a companion stay?
The doctor decides whether a companion is needed. Nev’s source policy allows one companion outside intensive care if there is no medical objection. See the companion information page for details.
How can I check my institution’s agreement coverage?
Find your institution on the partner institutions page. Contact the hospital about current validity, coverage for relatives, fees and exclusions; being listed is not a guarantee of coverage.
How do I get to the hospital?
Use the address and map link on the contact and directions page. Airport/bus station distances and journey times from the old website are not repeated because they have not been verified; plan using current directions.